Frequently asked questions
Take a look at our FAQs for answers to our most common queries, or get in touch using the contact form below.
Timetables can be found on the Transport for Wales website here.
Passengers may take a dog with them (maximum two per passenger), free of charge and subject to conditions, provided they do not endanger or inconvenience passengers or staff. Please read the conditions before travel here.
First class dining service and food bar service is currently only available on the Transport for Wales Premier service between Cardiff and Holyhead.
A trolley service with a range of tasty snacks, hot and cold drinks is usually provided, subject to availability, on some Transport for Wales routes. To see which routes, visit the Transport for Wales website.
The easiest way to check if it will be provided on your train is by buying your ticket through Transport for Wales’s app or website. When you select your route and departure times, an icon will appear indicating if food and drink will be available.
You can also call Transport for Wales on 03333 211 202 between 8am and 8pm Monday – Saturday and between 10am and 8pm on Sundays.
At the moment Transport for Wales don’t offer seat reservations on any of their routes other than for wheelchair users.
If you would still like to plan-ahead of your journey, you can use their Capacity Checker to see what services usually have plenty of space available.
For more information visit the Transport for Wales website.
Cycle spaces are available on Transport for Wales trains however, spaces are limited and where there is no option to reserve a space when you purchase your ticket in advance, it is on a first come first served basis. More information can be found here.
Under 5’s travel for free on all National Rail services.
Under 11’s can travel for free any time on Transport for Wales services if accompanied by a fare paying adult (maximum of 2 children under 11 years old per fare paying adult).
Under 16’s are only able to travel for free on off peak Transport for Wales services when travelling with a fare paying adult (maximum of 2 children under 16 years of age per fare paying adult).
Geographical exclusions apply, see terms and conditions for more information.
If you have a Concessionary Travel Pass from a Welsh Local Authority, you can travel free between any two of these stations:
Llandudno, Deganwy, Llandudno Junction, Glan Conwy, Tal-y-Cafn, Dalgarrog, North Llanrwst, Betws-y-Coed, Pont-y-Pant, Dolwyddelan, Roman Bridge, Blaenau Ffestiniog.
You’ll need to get a free ticket from the ticket office before you travel. If there is no ticket office or if it’s closed, you can get one from the Conductor on the train.
More information about travelling with your Concessionary Travel Pass can be found here.
All ticket enquiries and service information should be sought from the operating company. We are not able to help with ticketing and service enquiries. The train operating companies on our routes are Transport for Wales and Avanti West Coast.
Transport for Wales offer free WiFi on board most of their trains and at 50 stations across Wales. Trains without Wifi include the Class 153 (which operates on the Conwy Valley Line as well as other routes) and Class 170 however, Transport for Wales are in the process of installing routers on board.
More information can be found here.
For more information about the Conwy Valley and North West Wales Coast Community Rail Partnership please visit our About Us page and use our Contact Us page to get in touch, we’d love to hear from you.
See it. Say it. Sorted. If you see something that doesn’t look right, speak to staff or text British Transport Police 61016.
The British Transport Police are the national police service for the railways in England, Wales and Scotland. They provide a policing service to rail operators, their staff and passengers.
For more information visit the Transport for Wales website or British Transport Police website.
Transport for Wales offer multiple options for exploring North Wales by train with Explorer Passes, Rover and Round Robin tickets. To choose which would suit your needs visit the Transport for Wales website.
Conwy Valley and North West Wales Coast Community Rail Partnership
c/o Groundwork North Wales
Tanyfron
Southsea,
Wrexham
LL11 5SZ