Privacy Notice

Last Updated March 21st 2024   Effective Date March 21st 2024

This Privacy Notice describes the policies of Conwy Valley and North Wales Coast Community Rail Partnership, and host organisation Groundwork North Wales, 3-4 Plas Power, Tanyfron, Southsea, Wrexham LL11 5SZ, United Kingdom of Great Britain and Northern Ireland (the), email: hello@conwyvalleynorthwalescoast.com, phone: 01978 757524 on the collection, use and disclosure of your information that we collect when you use our website (https://www.conwyvalleynorthwalescoast.com). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Notice. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Notice at any time without any prior notice to you and will post the revised Privacy Notice on the Service. The revised Notice will be effective 180 days from when the revised Notice is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Notice. We therefore recommend that you periodically review this page.

1. Information We Collect:

We will collect and process the following personal information about you:

  1. Name
  2. Email

2. How We Use Your Information:

We will use the information that we collect about you for the following purposes:

  1. Customer feedback collection
  2. Support

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

3. How We Share Your Information:

We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

  1. Ad service
  2. Analytics

We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.

We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Notice ; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.

4. Retention Of Your Information:

We will retain your personal information with us for 90 days to 2 years or for as long as we need it to fulfil the purposes for which it was collected as detailed in this Privacy Notice. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

Your personal information is securely stored within the organisation’s data management system and in other IT systems including the organisation’s email system. Groundwork North Wales the partnership host holds a current Cyber Essential qualification. We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to people who have a business need to see it.

5. Your Rights:

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at hello@conwyvalleynorthwalescoast.com. We will respond to your request in accordance with applicable law.

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

6. Cookies Etc.

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

7. Security:

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

8. Third Party Links & Use Of Your Information:

Our Service may contain links to other websites that are not operated by us. This Privacy Notice does not address the privacy notice/policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy notice/ policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

9. Contacting us about your information

If you would like: 

  • more information about how we process your personal information
  • to make a request about your information – for example to request a copy of your information or to ask for your information to be changed 

Please contact us at the following addresses: Conwy Valley and North Wales Coast Community Rail Partnership, Groundwork North Wales, 3-4 Plas Power, Tanyfron Wrexham LL11 5SZ, telephone 01978 757524 or email: hello@conwyvalleynorthwalescoast.com.